"Our almost 20 year old spa needed to be 'put down' as the repair costs just weren't worth it, and so I looked online to see about having it hauled away. Junkluggers came up first in my Google search, and having a sponsored listing probably serves them well as there are a LOT of junk removal companies out there. The lady who answered the phone was gracious and gave me the 'no pressure' spiel and I was hooked. I mean, they come to the house, look at the junk, give you a number on the spot, and you either say yes or no without obligation. Pretty simple :) After receiving a phone call with an arrival time (professional and courteous) four guys arrived the next morning within the 2 hour window, all of them introduced themselves and shook my hand, and then I took them to the spa in the backyard. The thing was 7x7 and weighed a ton. After evaluating the situation, they gave me a number that was comparable to another quote I had received, and so I gave them the 'go ahead.' Knowing it was too heavy to pick up (having done plenty of other spas previously) they cut the thing into quarters using heavy-duty reciprocating saws that they had in the truck. It wasn't an easy job, as it was also raining, but they did it in about 30-40 minutes, cleaned up the area, and then bid me farewell with a personal check in hand. The communication via email and phone was great, accepting a personal check or credit card was convenient, and the whole process from answering service to appointment time to the pickup guys demeanor was all very professional. Highly recommended."