The Junkluggers of Austin Reviews

"UPDATE: I spoke with Laura, the owner, and she was very clear this not an experience that has happened before. Apologized and offered to make it right. I will definitely call them and try again next month when I expect to need a large pick up. I am happy to change the review if this matter gets resolved quickly. I had an appointment window for 330-5:30pm today, September 7th I had a missed call and a text at 12:36 PM. I was not at home and when I got in touch with them they asked could we come early and I said I was not ready. They said OK we will come at 3:30 PM Because, I was clearing out things in my home to put on the curbside for junkluggers to pick up. I didn't see a call and when I called back no one picked up and they had no voicemail set up. I had to call the person who had called me at 12:36 to have Jared call me back. Jared said could they reschedule. I said all my stuff is out on the curb then he didn't seem to know what to do. He said he'd get in touch with his supervisor and still I have yet to hear back from him. I texted him a video of the stuff on my curb and I called their customer service line number. They couldn't get a hold of anyone. An appointment was confirmed and they accepted the fact that I was not ready and would come at 3:30 PM. So how is it acceptable that it's my appointment time and everyone has already gone home. I just called back the national customer service line and they told me that that pick up had been canceled. I was not informed that it happened. I would love to speak to the owner and really had high hopes for this working out. Instead, I received the opposite of what I feel most of these reviews say about this company."

"This company and their staff are INCREDIBLE! I highly recommend them. Fast, efficient and they put the customer first! I called on a Thursday and they did everything they could to get my pickup taken care of next day. They were very communicative and accomodating and the pricing was clear and fair! I like that they don't just trash the pickup, but will take it Salvation Army to repurpose it! Give them a Call today and get rid of items you no longer use!"

"The Junkluggers is a wonderful service to help clear household, attic , garage, outdoor storage shed, etc. of unwanted items. It is so easy and quick to schedule. Great communication from all the staff and reasonable price. It’s the second time for me to use them with same experience."

"The guys arrived on time, having contacted me earlier to confirm. They were quick, gave an estimate which was about what I was expecting and then set to work. They cleared the areas and junk efficiently and were courteous and careful. They understood how difficult clearing out things can be and were thoughtful and supportive. If I need services like this again, I will definitely be calling them."

"You guys are amazing! You are fast, reliable, dependable and efficient. I used your services 3 years ago and again this week and you are still consistently good. I liked your services so much that I have already recommended you to a friend who tried a competitor but they were less efficient than you and left material behind that she still had to move herself. She called me today and thanked me for the referral. She also thought you were fantastic! Thanks for the great work."