Carina Carreon-Reyes
(2 months ago)
"UPDATE: I spoke with Laura, the owner, and she was very clear this not an experience that has happened before. Apologized and offered to make it right. I will definitely call them and try again next month when I expect to need a large pick up. I am happy to change the review if this matter gets resolved quickly. I had an appointment window for 330-5:30pm today, September 7th I had a missed call and a text at 12:36 PM. I was not at home and when I got in touch with them they asked could we come early and I said I was not ready. They said OK we will come at 3:30 PM Because, I was clearing out things in my home to put on the curbside for junkluggers to pick up. I didn't see a call and when I called back no one picked up and they had no voicemail set up. I had to call the person who had called me at 12:36 to have Jared call me back. Jared said could they reschedule. I said all my stuff is out on the curb then he didn't seem to know what to do. He said he'd get in touch with his supervisor and still I have yet to hear back from him. I texted him a video of the stuff on my curb and I called their customer service line number. They couldn't get a hold of anyone. An appointment was confirmed and they accepted the fact that I was not ready and would come at 3:30 PM. So how is it acceptable that it's my appointment time and everyone has already gone home. I just called back the national customer service line and they told me that that pick up had been canceled. I was not informed that it happened. I would love to speak to the owner and really had high hopes for this working out. Instead, I received the opposite of what I feel most of these reviews say about this company."
Jay Williams
(a month ago)
"The Salvation Army only took a few of the things from the apartment I was trying to clear out and I needed everything out in by the next day. So I gave these guys a call and they came out the day I called, gave an estimate and promptly cleared everything out for me. Thanks to them I was able to clear out of the place in time. The movers were friendly and professional. I'd probably give five stars if they were a little cheaper, but if you want the job done quickly, give this company a call."
Perry Rickard
(a month ago)
"I absolutely loved my experience with Junkluggers of Austin. As a professional organizer who views my clients as friends/family, it’s very important to me that the people I recommend handle their belongings with the same level of care and support that I do. I could not have been more impressed with Deandre and Jared’s upbeat, decisive attitude and my clients felt the same way. If you need your belongings removed in a methodical, quick way…Junkluggers of Austin is the only way to go!"
Michael Watkins
(2 weeks ago)
"The guys showed up on time and ready work. I felt the price was fair for the amount of construction debris they had to handle. Very awesome team and will use them again in the future!"
Craig Fairbrother
(2 months ago)
"I needed a sofa and stand up freezer picked up at two locations, they not only accommodated me with this request but made the process seem less and very easy for me . The gentlemen who arrived were professional , courteous, and efficient. I will definitely recommend this business for all of your junk and bulk items removal!!! Craig F"
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