

Steve Echols
(a week ago)
"I had wonderful same day service from the "Junk Luggers of Austin" team . That included the sales desk, pickup scheduler, and pickup team. They arrived on time, finalized the sales price which was very fair, loaded my 1000lbs of metal items on the truck without an issue. Very Professional and Strong. I will certainly consider them for future needs."
Makieal Woods
(a month ago)
"Responsive and quality service. Made an appointment online for a same day pickup that was seamless. Sean called me shortly afterwards to let me know there was an earlier time slot if I was available. Communication was great and the service was even better. Sean and Chris(I think; forgot to jot the name down) were great and moved items into the truck quickly. Thanks for the quality service!"
Carina Carreon-Reyes
(4 months ago)
"UPDATE: I spoke with Laura, the owner, and she was very clear this not an experience that has happened before. Apologized and offered to make it right. I will definitely call them and try again next month when I expect to need a large pick up. I am happy to change the review if this matter gets resolved quickly. I had an appointment window for 330-5:30pm today, September 7th I had a missed call and a text at 12:36 PM. I was not at home and when I got in touch with them they asked could we come early and I said I was not ready. They said OK we will come at 3:30 PM Because, I was clearing out things in my home to put on the curbside for junkluggers to pick up. I didn't see a call and when I called back no one picked up and they had no voicemail set up. I had to call the person who had called me at 12:36 to have Jared call me back. Jared said could they reschedule. I said all my stuff is out on the curb then he didn't seem to know what to do. He said he'd get in touch with his supervisor and still I have yet to hear back from him. I texted him a video of the stuff on my curb and I called their customer service line number. They couldn't get a hold of anyone. An appointment was confirmed and they accepted the fact that I was not ready and would come at 3:30 PM. So how is it acceptable that it's my appointment time and everyone has already gone home. I just called back the national customer service line and they told me that that pick up had been canceled. I was not informed that it happened. I would love to speak to the owner and really had high hopes for this working out. Instead, I received the opposite of what I feel most of these reviews say about this company."
Jay Williams
(3 months ago)
"The Salvation Army only took a few of the things from the apartment I was trying to clear out and I needed everything out in by the next day. So I gave these guys a call and they came out the day I called, gave an estimate and promptly cleared everything out for me. Thanks to them I was able to clear out of the place in time. The movers were friendly and professional. I'd probably give five stars if they were a little cheaper, but if you want the job done quickly, give this company a call."
Julie Thompson
(a week ago)
"Ben and Brandon and their crew were amazing. They were professional and efficient…and went above and beyond to make sure the job was completed to my satisfaction. Highly recommend this crew."
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