jason morrison
(3 weeks ago)
"*edit review update- Chase, the owner, was gracious enough to reach out to me about this with real concerns about our experience with his company. I really appreciate when someone in the service industry understands that there is an opportunity for improvement when conducting business with the general public. He truly made me feel like my voice was heard and that the experience we had was not acceptable. Thank you Chase, for putting your customers first! First off, the team was 90 minutes late getting to our site. Not a huge deal as time wasn’t a problem, but it says on the site that they are “on time”. Then we were told about an extra surcharge of $50 due to the “heavy weight” of the waste, again, not a big deal as they were upfront about it. Then things got worse. Halfway through loading the truck they upped the price, stating “we didn’t realize there was so much”, though everything was on our driveway, nothing hidden! (Also, their site says that we only pay what the quote) Then, when finishing up, the guys had the nerve to ask my wife for a tip (why is every company doing this now?!?) and, after bullying her into tipping, they did not even clean any of the remaining mess. When I called to complain I was told a manager would get back to me. It has been 10 days and I have heard nothing back. We will DEFINITELY be calling elsewhere for any future business."
Ariel Hubbard
(6 months ago)
"I unfortunately was one of those people who had their pipes burst at night in very cold weather and had water leaking in my garage. I called and requested an emergency clean out the next morning so that I could make room for the plumbers. Not only did they get my message and make an appointment within 12 hours, but the gentlemen were courteous, quick and helpful. It is an excellent service and a great value and they did it quickly! Thanks Junkluggers!"
David Swain
(2 weeks ago)
"Really appreciated their service, focusing on reusing and recycling. We had a unique situation and wanted to be sure items were not just thrown out as junk, so there was some purpose to clearing out the home of someone who had passed away. Very kind crew and owner Chase, who took time with us to answer questions. I'd say not your typical junk removal service, taking a little extra care in repurposing goes a long way."
Evan Dodd
(a month ago)
"I had Junkluggers haul away a bunch of things from my mother's old house twice this week. The initial call to the office was professional and handled well, it's why I chose them over other companies. They were very open and informative about the costs. The staff who came on-site were friendly and worked hard, and explained the need for some surcharges well. Will use them again."
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