(4 months ago)
"Finally decided to clear out my storage unit that I've had for years. Spoke to Junkluggers' customer service and set up a time and date for the estimate. Their rep, Andy, met me out at the storage unit and gave me a very reasonable cost for moving everything out and we set up a time and date for the clear out a few days later. I was at the storage unit nearly 2 hours on the scheduled moving day when I got a call from TJ saying their earlier job was larger than expected and they were going to be late about an hour. TJ and Abdul arrived about 50 minutes later and got to work moving everything out. They brought in another helper to speed the process and finished everything in about 90 minutes. The guys did a great job and were friendly and courteous. It is Junkluggers' policy that if they are more than 30 minutes late (if the move is not scheduled same day as the estimate) the customer is entitled to an automatic 10% off the total bill. While I didn't receive this at the finish and payment of the job, I did call and speak with Andy a few days later and he immediately reimbursed my credit card for the 10%. I was very satisfied with Junkluggers' professionalism, reasonable cost, and the fact that they know my time is valuable as well. I recommend them highly and will use they again in the future."
(3 months ago)
"The former owner of my house left some construction junk under the house and I didn't know who to call. Finally, I thought to Google junk haulers and I liked the listing for Junk Luggers. I called and made an appointment. From start to finish all staff were polite and professional. They arrived on time, assessed the things that needed to go and filled the truck wasting no time. I'll call again for sure!"
m claudia garofalo
(3 months ago)
"The NOLA JunkLuggers Krewe were a great team. From the estimator to the guys who lugged the junk. Kind, helpful, and patient. They allowed me the time to go through boxes which I hadn’t seen the contents of in more than nine years to determine what to keep and what to throw in the junk pile. Junk Luggers is a business that is efficiently run that provides a much needed service at a fair price. Highly recommended. Thank you JunkLuggers!"
(a month ago)
"The guys that came to my home were professional, polite, and pleasant. They came, they got right to work, and had smiles on their faces. And the manager couldn’t be nicer. He came by to make sure the job was going smoothly. I will definitely recommend Junk Luggers to anyone!"
(2 months ago)
"They came by 1.5 hours before my appointment time when I wasn’t home and would not come back during my appointment window, said I would have to reschedule for two days later. Edit: When the owner was made aware of this issue he called me, apologized, and came over personally to quote me a price on the remaining item I needed removed. While I did have to go with a competitor to get the bulk of my stuff removed on the originally scheduled day, I will use Junkluggers in the future since I appreciate knowing that there is someone with genuine concern for how their business is conducted. Updated from one to four stars."
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