Worry less about phone calls and focus more on growing your business.
Owning your own business is exciting, but it's also a lot of work. There are a lot of moving parts to manage – employees, payroll, customer satisfaction, the list goes on and on. One of the toughest parts of business ownership is managing phone calls. It's important to respond to calls in a fast and timely manner in order to keep current customers satisfied and prospective customers interested. When you become a Junkluggers franchisee, you can leave the phone calls to us.
We offer a professional, friendly, and convenient touchpoint for all interested customers. All calls are routed through our centralized Appointment Center based out of our home office in Seymour, CT. To best support our franchisees and customers across the country, we also have a robust remote staff throughout Connecticut, Arizona, New Mexico, Virginia, and Alabama! Our representatives are there to filter calls for you, so you can focus on running and growing your business.
We are booking more jobs than ever and continue to grow our Appointment Center staff to keep up with demand. Those phones ring often, but you do not need to worry about answering every call that comes in. We've got it handled. As a business owner, you will have much bigger ticket problems to solve each day!
Customers book jobs and estimates through the Appointment Center or our easy to use online booking form, freeing you from needing to micro-manage your booking schedule. Any job booked online is confirmed by our Customer Loyalty Center within 24 hours, keeping your schedule up to date for you.
Our Appointment Center has evolved over the years and we have created dozens of scripts to counteract many of the most popular reasons for cancellations. As our qualified representatives secure jobs for you, these tried and true rebuttals lead to more jobs without any extra effort on your part.
Another great benefit of the centralized Appointment Center is that our representatives educate your customers on how the junk removal process works, setting expectations before your luggers arrive on site. All of our representatives have been on a truck for a day of lugging and several of our representatives are even former luggers, so they know firsthand what it is like to be in the field. This experience is invaluable when answering customer questions about the process.
Ready to get started with our junk lugging franchise opportunity? Contact us today to get started!