Job review from Susie in Bradenton, FL 34212 on 03/02/20
5 out of 5
Hi Mr. Tim!
Susie Elsea here. I’m writing to share how impressed I was after contacting JunkLuggers for a quote.
I’ve seen and previously kept your green slick flyers in the mailbox packs. I’m thankful I remembered the company although I didn’t have a coupon at the time. All I had were expired.
The reasons for writing today are:
1) the customer service on the initial phone call was superb! The gentleman was patient, courteous, and went the extra mile to lessen not only my stress of emptying out a storage unit on February 29 but did his utmost to lessen my fears that this last and final “moving expense” would not be the proverbial “straw.”
2) the 2 gentlemen in the truck called 10 minutes out from arrival. I had just arrived at the storage. Great timing per your appointment window: 2-4pm. Guys arrived by 2:10. They helped raise the very heavy, stuck, large garage door. Upon viewing what I thought would be the items we discussed, there was more, ALOT MORE, that the contracted movers did not put on their truck for me! I was shocked.
3) the JunkLugger guys worked with me to arrive at 2 separate quotes to estimate the bigger job.
I feared again it would be cost prohibitive. It was a decent ballpark amount. A decision was made for JunkLuggers to take it. Enough items that did not make it on the moving truck had to go to the back of my large Toyota Highlander - all seats reclined. Last but not least...
4) Four rat nests & a carcass in the wall gutter will be taken care of by the storage company.
(Yes, I took pictures).
Thank you for the best storage unit closing experience ever. I have moved myself 10 different times throughout Indiana, Missouri, Oklahoma and Florida. Keep up the good work. Kudos!