Donation Information

How Do Donations Work?

One of the best added benefits of our eco-friendly service is the fact that we do our best to keep your items out of the landfill through donations. This not only helps to keep usable items out of the landfill, it also helps those in need in your local community.

While we are not ourselves a donation center, we do work with many local charity partners to donate on your behalf, providing you with a tax-deductible receipt within 14 business days for any items we are able to donate for you.

Below we’ve outlined a few of the most common questions we are asked when it comes to our donation policy. Please read through and if you still have any questions, feel free to give us a call at 800-584-5865 and a friendly representative from our Customer Loyalty Center will be happy to assist you!

How much are my donated items worth?

A good rule of thumb is to deduct 30% of the item's original purchase cost (with exceptions for electronics and computer equipment which tend to loose value more quickly).Most of the charities we work with use the IRS valuation guidelines to determine the value of your donated items. We have put together an easy to read tax-deductible receipt chart with values for the items our customers donate most often.

Why didn’t I receive a donation receipt right away?

If we are able to donate any items on your behalf, we guarantee a tax deductible receipt within 14 business days.However, as we mentioned, we are not a donation center, so while we are doing our best to donate as much as possible on your behalf, sometimes the donation centers may refuse ALL of your items. In these cases, we are not able to provide you with a receipt.If it has been more than 14 business days since your appointment and you are still wondering if you will be provided a tax-deductible receipt, please give us a call at 800-584-5865.

Why aren’t all of my items listed on the donation receipt?

While we are not a donation center, we do go to great lengths and give our best effort to try and donate as much of what we take away from your space as possible. However, please note that we are still at the mercy of the donation centers and are only able to donate what they are willing to accept. We do promise to stop at at least two locations to provide the best chance of your items being donated, but if only some of your items are accepted, those are the only items we will provide a donation receipt for.