FAQ

Frequently Asked Questions

Have a question not addressed below? Give us a call at 1-800-LUG-JUNK (1-800-584-5865) and someone from our Customer Loyalty Center will be happy to assist you!


How does it work?

We are an eco-friendly junk removal service that will come to your home or business and haul away stuff you don’t want or need anymore, for a fee. We charge only based on the amount of stuff you have, not the time it takes to lug it away. ALL labor and dump fees are included in the price. We do all the work, you don’t lift a finger. When you book an appointment with us, we ask you to pick a convenient 2 hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way. When we do arrive, a team of 2 professional, well trained and friendly luggers will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate we can remove the items right on the spot. We guarantee never to charge more than our estimated price, but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site, and you will be free of your junk. If we are able to donate any of your items, we will provide you with a tax deductible receipt for anything donated. A Junkluggers representative will call you in the next few days to follow up and make sure you were completely satisfied with our services.

Can you do the job if I am not on site?

We prefer customers to be on site, or have someone there to represent them. We call 15-30 minutes before arrival to let you know we are on our way. If you are unable to be on site, we will review pricing on arrival and call you for confirmation before we do any work.

What forms of payment do you accept?

We accept checks and all major credit cards. We do not accept cash.

Why are appointments booked in 2 hour windows?

The two hour window allows our luggers to deal with unforeseen circumstances, such as traffic or jobs before yours that were larger than expected and ran a little long. Our team calls 15-30 minutes before they arrive so you'll always know when they are on their way!

When should I book an appointment?

We offer a discount on same day or next day appointments, but we do fill up fast, so if you know you’ll have a certain day free, book right away! You can book online or call 800-LUG-JUNK (800-584-5865) to speak with a friendly and helpful representative from our Customer Loyalty Center.

What equipment do The Junkluggers come with?

Two strong and efficient luggers (more upon request) will arrive with everything needed to remove your items, including tools, shovels, rakes, a tarp, and sometimes a dolly or wheelbarrow for moving larger items. We also keep shoe covers and rolled carpets in the truck to protect your floors as we move about your house. We do not operate machinery or carry ladders.

How big is the truck?

The box on the truck is the size of a small bedroom with measurements of 12 feet long, 7 feet wide, and 5 feet high. The truck is equal to the size of a 15 cubic yard dumpster.

How does the price estimate guarantee work?

The Junkluggers Guarantee ensures that the price provided on-site prior to beginning a job (not the price range given over the phone) is the maximum amount that we will charge a customer once a job is completed. However, if the items we remove fill up less of the truck than originally anticipated, we will charge less than our original estimate -- guaranteed!

Why can’t you give me an exact price before you arrive?

Picture your couch. Then picture a friend’s couch. Then picture your parents' couch. You have three very different images in your head, don’t you? Because junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on site. Pricing is based on volume and nature of the material and we can not give you an accurate price until we see the exact amount and type of junk you have. We are able to review a general range of pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost.

Are you insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently, but if in the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.

How much do you charge?

We charge based on how much space we fill up in the truck. The truck is equivalent to the size of a 15 yard dumpster, or the items that fill a small bedroom. The price includes all labor, dump fees, and time. There are no hidden fees, and when we come to your house, we will provide you with a free estimate before we do any work.

  • Heavy Construction Material: For heavy construction/dense material, we can the load the truck only to a maximum depth of one foot. Examples of heavy construction/dense materials include: masonry products, gravel, concrete, brick, soil/dirt, tiles and shingles.
  • Labor/Moving with no removal services rendered: Our trucks are not designed to move your items, so we do not offer moving services. However, if you need an item like a new couch or table in your house moved from one place to another after we remove your junk, our luggers would be happy to help. Any substantial extra labor like the preparation of items for removal (including: deconstructing furniture, bagging items, carpet removal, and other similar tasks) will be billed at an hourly rate.

What do you do with my junk?

We do our best to keep as many of your items out of the landfill as possible. We donate furniture and other items to charity at the customer's request and strive to recycle any items that cannot be donated. We are happy to provide you with a tax deductible receipt on donations. Whatever cannot be donated or recycled is taken to the town transfer station.

Why can’t you take hazardous materials?

We are licensed to remove non-hazardous solid waste only.  Which is waste you would typically find in your trash at home. We are not licensed to transport or dispose of any combustible, caustic, toxic or unstable chemicals. Call your local recycling or waste management hotline for further assistance or give us a call at 800-584-5865 to see if we can take your materials in question.

Are there items you cannot take?

We cannot take hazardous materials, including:

  • Paint
  • Chemicals, Solvents, Oils
  • Asbestos
  • Oil Drums (unless it is empty with the bottom and top cut out)
  • Oil Tanks
  • Furnaces
  • Water Heaters

Why would I call The Junkluggers instead of renting a dumpster?

With a dumpster, not only is an unsightly eyesore sitting on your property for days or even weeks, you also have to do all the work yourself. When you call us, we send two friendly and professionally trained luggers to do all the heavy lifting for you. They will quickly and safely remove all your items, no matter where they are located. You also pay for the entire volume of a dumpster, no matter how much you fill. Since we charge by volume, we may also be more cost effective in addition to more convenient. Not to mention that with a dumpster everything will end up in the landfill, but we will donate and recycle as much as we can!