Frequently Asked Questions
All about the Junk!
We are an eco-friendly junk removal service that will come to your home or business and haul away stuff you don’t need anymore, for a fee. We charge only based on the amount of stuff you have. ALL labor and dump fees are included in the price. We do all the work, you don’t lift a finger. When you book an appointment with us, we ask you to pick a convenient 2 hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way. When we do arrive, a team of 2 professional, well trained and friendly luggers will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate we can remove the items right there and then. We guarantee never to charge more than our estimated price, but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site, and you will be free of your junk. A Junkluggers representative will call you in the next few days to follow up and make sure you were completely satisfied with our services.
With a dumpster, not only is an unsightly eyesore sitting on your property for days or even weeks, you have to do all the work yourself. When you call us, we send two friendly and professionally trained luggers to do all the heavy lifting for you. They will quickly and safely remove all your items, not matter where they are located. You also pay for the entire volume of a dumpster, no matter how much you fill. Since we charge by volume, we may also be more cost effective in addition to more convenient. Not to mention that with a dumpster everything will end up in the landfill, but we will donate and recycle as much as we can!
- Chemicals, Solvents, Oils
- Oil Drums (unless it is empty with the bottom and top cut out)
- Oil Tanks
- Water Heaters
- Hot Tubs
Our drivers and trucks are not licensed to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.
We recycle as much as possible and donate at the customer’s request. We are happy to provide you with a tax deductible receipt on donations. Whatever cannot be donated or recycled is taken to the town transfer station.
What about the costs?
We charge based on how much space we fill up in the truck. The truck is equivalent to the size of a small bedroom. It is also equivalent to the size of a 15 yard dumpster. The price includes all labor, dump fees, and time. There are no hidden fees, and when we come to your house, we will provide you with a free estimate before we do any work.
- Heavy Construction Material: For heavy construction/dense material, we can the load the truck only to a maximum depth of one foot. Examples of heavy construction/dense materials include: masonry products, gravel, concrete, brick, soil/dirt, tiles and shingles.
- Labor/Moving with no removal services rendered: Our trucks are not designed to move your items, so we do not offer moving services. However, if you need an item like a new couch or table in your house moved from one place to another after we remove your junk, our luggers would be happy to help.
You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently, but if in the extremely unlikely case that your home is damaged during by our service, our trucks and employees are fully insured so your home is protected.
We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.
Picture your couch. Then picture a friend’s couch. Then picture your parent’s couch. You have three very different images in your head, don’t you? Because furniture comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on site.
Pricing is based on volume and nature of the material. We can not give you an accurate price until we see the exact amount and type of junk you have. We are able to review pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost.
The Junkluggers Guarantee ensures that the price provided prior to beginning a job is the maximum amount that we will charge a customer once a job is completed. However, if the items we remove fill up less of the truck than originally anticipated, we will charge less than our original estimate, guaranteed!
What equipment do you use?
The box on the truck is the size of a small bedroom. The measurements are 12 feet long, 7 feet wide, and 5 feet high. The truck is equal to the size of a 15 cubic yard dumpster.
Two strong and efficient luggers (more upon request), tools, shovels, rakes, a tarp, and sometimes a dolly or wheelbarrow for moving items. we also keep shoe covers and rolled carpets in the truck to protect your floors as we move about your house. We do not operate machinery or carry ladders.
How do I schedule & pay?
We offer a discount on same day or next day appointments, but we do fill up fast, so if you know you’ll have a certain day free, book right away! You can book online or call 800-LUG-JUNK (800-584-5865) to speak with a friendly and helpful customer service representative.
Our team calls 15-30 minutes before arrival and give firm arrival times. This allows them to deal with unforeseen circumstances, such as traffic or jobs before yours that were larger than expected and ran a little long.
We accept checks and all major credit cards. We do not accept cash.
Do I have to be there?
We prefer customers to be on site, or have someone there to represent them. We call 15-30 minutes before arrival to let you know we are on our way. If you are unable to be on site, we will review pricing on arrival and call you for confirmation before we do any work.