Frequently Asked Questions
All about the Junk!
We are a junk removal service that will come to your home or business and haul away stuff you don’t need anymore, for a fee. We charge only based on the amount of stuff you have. ALL labor and dump fees are included in the price. We do all the work, you don’t lift a finger. When you book an appointment with us, we ask you to pick a convenient 2 hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way.When we do arrive, a team of 2 professional, well trained and friendly guys will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate we can remove the items right there and then. We guarantee never to charge more than our estimated price, but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site, and you will be free of your junk in almost no time. A Junkluggers representative will call you in the next few days to follow up and make sure you were completely satisfied with our services.
Two people come and do ALL of the labor and clean up. We charge based on the volume that your items take up in our 15 cubic yard truck. Dumpsters sit on your property and you do all the loading yourself. You also pay for the entire volume of a dumpster, no matter how much you fill.
- Chemicals, Solvents, Oils
- Oil Drums (unless it is empty with the bottom and top cut out)
- Oil Tanks
- Water Heaters
- Hot Tubs
Drivers and trucks are not licensed to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.
We recycle as much as possible and donate at the customer’s request. We are happy to provide you with a tax deductible receipt on donations. Whatever cannot be donated or recycled is taken to the town transfer station.
What about the costs?
We charge based on how much space we fill up in the truck. The truck is equivalent to the size of a small bedroom. It is also equivalent to the size of a 15 yard dumpster. The price includes all labor, dump fees, and time. There are no hidden fees, and when we come to your house, we will provide you with a free estimate before we do any work.
- Heavy Construction Material: For heavy construction/dense material, we can the load the truck only to a depth of one foot, and use our ‘bedload’ rates. The same prices apply to these types of material, however, it is important to understand that we can only fill up the truck one foot high, maximum. Examples of heavy construction/dense materials include: masonry products, gravel, concrete, brick, soil/dirt, tiles and shingles.
- Labor/Moving with no removal services rendered: The Junkluggers will do solely lifting and/or small moving jobs.
Yes, trucks and employees are fully insured. We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.
Pricing is based on volume and nature of the material. We can not give you an exact price until we see the exact amount and type of junk you have. We are able to review pricing with you over the phone and upon arrival we can give you a very close estimate as to how much it will cost.
The Junkluggers price guarantee ensures that the price provided prior to beginning a job is the maximum amount that may be charged to a customer once a job is complete. However, if the items we remove fill up less of the truck than originally anticipated, we will charge less than our original estimate, guaranteed!
What equipment do you use?
The box on the truck is the size of a small bedroom. The measurements are 12 feet long, 7 feet wide, and 5 feet high. The truck is equal to the size of a 15 yard dumpster.
Two strong and efficient people (more upon request), tools, shovels, rakes, a tarp, and sometimes a dolly or wheelbarrow. We do not operate machinery or carry ladders.
How do I schedule & pay?
As soon as possible because time slots fill up quickly. You can book online or call 800-LUG-JUNK (800-584-5865) to speak with a customer service respresentative.
Our team calls 15-30 minutes before arrival and give firm arrival times. This allows them to deal with unforeseen circumstances, such as traffic or jobs before yours that were larger than expected.
We accept checks and all major credit cards.
Do I have to be there?
We prefer customers to be on site, or have someone there to represent them. We call 15-30 minutes before arrival to let you know we are on our way. If you are unable to be on site, we will review pricing on arrival and call you for confirmation before we do any work.